Moleskine Reviews

Awful service. Purchased an item 8 days ago online, the parcel company claim they have not received the goods yet. Moleskine's customer service have no phone number, no webchat, no complaints section... just an online form with an SLA of 48 hours to first response!

Pretty poor quality for what I considered a premium product... never again! :(

I have never experienced such rude customer service. I have been trying to get my smart Pen serviced since April. I've easily gone through the same cycle a half a dozen times - first they ask for photos and a video demonstrating my pen doesn't work. Then they say they will get customer service to work the issue. Weeks later, no response. I give them my reference # and they say it's not in the system and on the cycle repeats. I was initially working with Sharon the ask me to re-provide my information. I submitted the information again and wanted a confirmation she could see it on her screen she hung up but I though little of it.

I spoke to Mia who said that she didn't see the e-mail and started raising her voice because she didn't want to confirm she saw my e-mail in the system. When I requested the issue be escalated to a supervisor she said she was the supervisor, said that she can't help and that there was nothing she could do and hung up (like this time is was very obvious).

I called back yet again and spoke to Camilla. I told her that I was had already been speaking to a customer service agent. She said it didn't matter since they all used the same system. I told her that I was working with the supervisor and wanted to be transferred to the supervisor. She claimed that there is not supervisor on site. I ask if there is a supervisor at the call center she said that Nikki was the supervisor but she is not in. I advised here that I has been working with Mia who claimed she was the supervisor. She said that Nikki is the supervisor and that she is not in. When I ask is Mia available she hung up. Quite easily the more terrible customer service I have ever encountered. Horrible!